Reporting a technical issue.

Booking.com Dear partner, Jim Gill has reported a serious issue encountered at Matterhorn during their stay. Reservation: 5429786752 (Mon, 1 Dec 2025-Wed, 3 Dec 2025) We tried to call the accommodation but were unable to reach you. Please review the customer report and respond within 1 hour. If you are unable to respond in time and compensation is due, Booking.com may refund the customer and invoice the costs to your property. Review and respond Looking forward to hearing back from you. Booking.com Customer Service Team Booking.com Oosterdokskade 163 1011 DL Amsterdam The Netherlands Privacy policy Go to Partner help Get the Pulse app Cancellation and payment options depend on the property or supplier, so please check their policies on Booking.com before reserving. Also, these emails are sent automatically, so please don't reply.